A clearer way to use Ki Position.

Create a venue, draw its places, prepare a report, then publish and test it.

1. Create an account and open New Map. Choose your location, title and date, then save.
2. Open the drawing editor. Add places, useful icons and connected Path lines, then save your map.
3. Open Reports, add a report and give it a title. Choose the layers to show and save the report.
4. With a plan that includes visitor views, activate the QR code or set the event to Started. Open the visitor link on another device and test a route.

Save the drawing and the report separately. The free plan lets you try the editor; publishing requires a suitable paid plan.

Next: Understand the terms · Before you publish

The same tools work for events, shopping centres, hotels and other venues. Some controls keep the original event terminology.

1. Map or event: the venue project containing its location, drawings, assignments and reports.
2. Paddock or place: an assignable area, such as a stand, shop or pitch. It does not have to be a motorsport paddock.
3. Layer and floor: a layer groups objects; a floor places that layer on a building level.
4. Report: a saved presentation of the map, with selected content and optional text, images or a legend. Tracking is the public visitor view of those reports.

Prefer to watch? These videos demonstrate the main workflow. Some controls have changed since recording; use the written guides for current details.

• Create an event — video (opens in a new tab)
• Assign places — video (opens in a new tab)
• Create a report — video (opens in a new tab)

Start with the real location of your venue. A clear name makes the map easier to find later.

1. Choose Create a map or New Map from your account. Search for a town, address or venue, then select the correct location.
2. Check the marker on the map. Move it if necessary, and adjust the zoom to frame your venue.
3. Enter the title and date. Add an optional description, including the French and English versions if needed. Save to create the map.

The saved location helps visitors and editors start with the right view of your venue.

1. Open the map’s Location section. Drag the marker to the intended centre.
2. Adjust the zoom until the useful area is visible, then save the location.
3. Check the saved report and visitor link too: a report can have its own saved presentation.

See a product screenshot

Open the image to enlarge it.

Next: Draw and edit objects

My Maps lists the projects you can access. Search and filters help you find a particular venue.

1. Search by title, description, participant or partner. Apply the filters, or use Clear to remove them.
2. Open the map with its edit action. In Location, change the marker, title, date, description or starting zoom. Save those changes.
3. Use the drawing, assignment and report sections for their respective content. A saved drawing does not automatically refresh an existing report.

See a product screenshot

Open the image to enlarge it.

Next: Refresh an existing report

Cloning gives you a new project based on an existing map. It is useful for a new edition of an event.

1. In My Maps, select one map and choose Clone. Enter a new name and date, then confirm.
2. Check the copied location, descriptions, zoom and drawing. Review the layout before making changes.
3. Set up assignments and reports for the new map, then test it before publishing.

Cloning copies the drawing, not the complete published setup. Reports, uploaded images and assignments are not copied by this action. One-Shot accounts cannot clone maps.

See a product screenshot

Open the image to enlarge it.

Delete a map only when you no longer need its content or visitor link.

1. Open My Maps and use the checkbox to select the map you want to remove.
2. Choose Delete. Check the selected map carefully before confirming the action.

Treat deletion as permanent. To stop public access while keeping your work, change the event status instead. One-Shot map deletion is restricted.

See a product screenshot

Open the image to enlarge it.

Next: Publish or stop sharing

Adjust the view to work comfortably without moving the venue itself.

1. Drag an empty part of the map to move the view. Use the mouse wheel or zoom controls to zoom. On a touch device, drag and pinch.
2. Use the rotation controls, or hold Ctrl and drag with the left mouse button, to rotate the 2D view.
3. Save the map or report after setting the view you want to keep.

See a product screenshot

Use the bottom icons in Creation Mode

Use Ctrl + mouse drag, or two fingers on the map, in Viewer Mode

Open the image to enlarge it.

Next: Use the 3D view

Choose an object’s type for what it does, not only for how it looks.

1. Use polygons, circles or boxes for spaces. Choose Paddock for an area that needs a participant or partner assignment; other area types describe the layout.
2. Use icons for services and landmarks. Use Path lines for routing, Measure for distances, and Simple or Direction for visual lines.
3. Set fill, border, opacity and available text options. Auto labels number supported closed shapes; free text adds your own label. Check numbering after deleting or reordering places.
4. For patterned areas, try the Hashed or Texture types and their available texture settings. Keep labels readable over the pattern.

See a product screenshot

Open the image to enlarge it.

Next: Use ground materials and Texture areas · Place and orient 3D objects · Add images and logos · Prepare walking paths

Texture fills one editable area with a repeating ground pattern. Use it to show surfaces such as grass, gravel, paving, water or flooring.

1. In the map editor, choose the floor and layer where the surface belongs. Open Draw, choose Polygon, Circle or Box, and set Type to Texture.
2. Open Ground material to preview the patterns. Search by name or browse the choices, then select the material that best describes the real surface.
3. Set Orientation to 0°, 45°, 90° or 135° to align the material pattern with the space. The angle is saved with the area and shown in both 2D and 3D.
4. Draw the area on the map. For a polygon, click its corners and double-click to finish. Use Inner Color to adjust the material tint, Opacity to control how much of the map shows through, and Stroke Color and Size for its outline.
5. Save the map. To change the surface later, open Edit, use Single selection, click the area and choose another Ground material or adjust its style.

Texture is visual decoration, not a wayfinding connection. Draw separate Path lines on the appropriate walking layer when visitors should be routed through the area.

Choose Hashed instead when the area needs diagonal, horizontal or vertical hatch lines. Its hatch color, line width, spacing and angle have separate controls from the area's outline.

Keep text and route lines readable over the material. Check the result in both 2D and 3D, especially when a pattern covers a large area or several floors.

Next: Organise layers and visibility · Prepare walking paths

3D objects show equipment, vehicles and landmarks as models when you view the map in 3D. Their flat thumbnails mark their positions in 2D.

1. In the map editor, select a floor and a layer for the objects. If the floor selector shows All, choose a floor and its layer before drawing.
2. Choose Draw, set the shape to Point, then open the 3D models tab. Browse the categories or search for a model, select its thumbnail and click the 2D map to place it.
3. The thumbnail shows the object's footprint and facing direction. After placing it, use the arrow keys to nudge it or Delete to remove it. In Edit, select the object to adjust its size, drag it or use its rotation handle.
4. Add popup text when visitors need more information. Save the map, switch to 3D and check the model from several angles and on the intended floor.

Check the facing direction of gates, barriers, ticket machines, chargers and vehicles against the route people or cars will take. Keep models on a dedicated layer when you need to hide or reorder them together.

See a product screenshot

Open the image to enlarge it.

Next: Organise layers and visibility · View the venue in 2D or 3D · Refresh a report after changing the map

The toolbox has three modes: Draw creates objects, Edit changes them, and View controls what you see.

1. In Draw, choose a shape and type before placing it. Click for each vertex of a line or polygon; double-click to finish. For a circle, choose its centre and then its radius.
2. After finishing a drawing, the new object stays selected in Draw. Use the arrow keys to nudge it, Shift plus an arrow key for a larger move, or Delete, Backspace or the delete button to remove it. Drag and rotation handles become available in Edit.
3. Set box dimensions before drawing. In Edit, choose Single selection and click an object to change its available style and text controls.
4. Drag a selected object to move it, or use its rotation handle. Choose Multi selection and draw a selection rectangle to move, rotate, copy or delete several objects together.
5. Use Re-order when you want to realign supported places with the map orientation. Check the result and numbering, then save.

Selection does not give every shape a resize handle. If the required dimension cannot be edited, redraw the shape with the intended size.

See a product screenshot

Open the image to enlarge it.

Use a map image as a place marker or logo. A background plan and a report overlay are separate tools.

1. Open the image choices in the drawing toolbox. Upload an image with the add button or drag-and-drop area, then select its thumbnail.
2. Click the map to place it. Adjust image size and rotation; use Edit to select and reposition it.
3. Enable Always Visible when you need a stable on-screen icon size. Add Popup Text when that control is available, then save and check the visitor view.

Use small, clear image files and check them in both 2D and 3D. Image allowances depend on your plan.

See a product screenshot

Open the image to enlarge it.

Next: Align a background plan · Add report overlays

Measurements help with layout planning. Their accuracy depends on the map and the geometry you draw.

1. In Draw, choose Line and the Measure type. Click each point of the distance you want to measure, then double-click to finish.
2. Select a shape to inspect the measurements available for its geometry, such as area, perimeter, radius or dimensions.
3. Check important site dimensions against your source plan or a measurement on site before relying on them.

See a product screenshot

Open the image to enlarge it.

Keep buildings, places, services and paths in separate layers when it makes the map easier to maintain.

1. Open the Layer Manager and add a layer with the plus button. Give it a name and a floor number.
2. Select the layer you want to work on before drawing. Use the eye control to show or hide it, and the ordering controls to change which layers appear above others.
3. In View, check individual hidden objects as well as hidden layers. Save after changing your presentation.

Deleting a layer removes its content; hiding it only changes visibility. Review the selected layer before deleting.

See a product screenshot

Open the image to enlarge it.

Next: Set up floors

Switch backgrounds to make the venue easier to recognise and the drawn objects easier to read.

1. Use the background-map control to choose OpenStreetMap, topographic or satellite imagery where offered.
2. Choose the blank white background when you want the drawing to stand on its own, for example in a simple venue plan or printed report.
3. Use the custom-map option when your event has a prepared background image. Check the result at several zoom levels.
4. Set the background you want in the saved report and test the visitor map. Background tiles require a network connection.

See a product screenshot

Open the image to enlarge it.

Next: Align your own plan

Georeferencing positions a plan image over the real venue. It does not automatically turn the image into editable places or walking paths.

1. Open the custom-map setup from the map/background area and load your local plan image.
2. Use Transform to move, scale and rotate the image. Use Distort when you need to adjust its corners separately.
3. Lower the opacity and align several known landmarks with the satellite map. Check all corners, not only the centre, then save.
4. Allow time for background processing, then reopen or refresh the map and select the custom background. Draw your interactive objects and paths on top.

Processing time varies with the image and server load. If the background is still missing, check the upload/save message and contact support rather than repeatedly uploading the same large file.

See a product screenshot

Open the image to enlarge it.

Save regularly and wait for the success message before closing or changing pages.

1. In the drawing toolbox, use Save in Draw or Edit mode to save the current map.
2. Save location details, assignments, report content and descriptions with their own controls. They are not a single automatic save operation.
3. If saving fails, keep the page open, check your connection and the error message, and retry after addressing the problem.

When you leave an edited drawing, the unsaved-changes prompt lets you stay, discard changes or save and leave. Wait for a successful save before closing the tab.

A save conflict means a newer version exists. Cancel and coordinate with the other editor before deciding which changes to keep. Overwrite and save replaces the latest version with your drawing; it does not merge both edits.

Do not rely on automatic saving. Updating the drawing also requires re-syncing and saving existing reports when you want visitors to see the new layout.

See a product screenshot

Open the image to enlarge it.

Next: Restore a saved version

The Last Update control in the toolbox opens the available saved history, with dates and the user who saved each version.

1. Save anything you want to keep before opening an older version.
2. Choose Last Update, then select a dated version in the restore timeline. Inspect the drawing that loads.
3. Save the restored drawing if you want to make it the current version. Re-sync affected reports and check the visitor map.

Saved history is for the drawing. Do not treat it as an undo for account deletion, deleted events, uploaded files or every report setting.

Use shortcuts while working on the map, with focus outside text fields. The visible controls remain available without shortcuts.

1. Ctrl+D: Draw. Ctrl+E: Edit. Ctrl+L: View. These shortcuts can replace the browser action while the editor has focus.
2. Arrow keys: nudge the last completed drawing in Draw mode or a selected object in Edit mode. Shift plus an arrow key moves the drawing farther. Delete or Backspace removes the selected object immediately after drawing, or the selected object or group in Edit mode.
3. Ctrl+C: copy the selected object or group in Edit mode, or the last completed drawing in Draw mode. Ctrl+V: paste into the currently selected layer.
4. Ctrl + left-button drag: rotate the 2D map. Double-click: finish drawing a line or polygon.

To copy between layers or floors, select objects in Edit mode or finish drawing in Draw mode, press Ctrl+C, select the destination layer, then press Ctrl+V. Copy and paste work in both Draw and Edit modes, with a brief confirmation after each action. Copying does not change the map. Each paste creates independent objects with new numbers and a small offset, preserving their relative positions and styles. Ctrl+Z undoes a paste. On macOS, use Command+C and Command+V. Text fields keep their normal copy and paste behaviour.

Assign floors consistently before building routes between levels. Floor 0 normally represents the ground floor or outdoor space.

1. Create a layer for each level or group of objects, and enter its floor number in the Layer Manager. Layers without a floor are treated as floor 0.
2. Draw Path lines on every floor that needs walking directions. Use the floor filter to check one level at a time.
3. Add matching stairs or elevator points on the connected floors at the same real-world position. Connect each access point to its floor’s paths.
4. Choose generic stairs/elevators for both directions, or the Up/Down versions for one direction. Save the drawing, re-sync the report and test the route in both directions.

An elevator icon alone does not certify an accessible route. Check the real entrance, paths, lifts and any restrictions on site.

See a product screenshot

Open the image to enlarge it.

Next: Follow routes between floors

The floor selector appears when the map contains multiple levels. It changes the level you are viewing, not your physical location.

1. Choose your current floor and destination. Check the starting point before following directions.
2. For a destination on another floor, follow the available stairs or elevator guidance. The displayed route depends on the floor currently selected.
3. After moving to the next floor, select that floor to inspect the remaining route. If the connection is missing, ask venue staff and let the organiser know.

Floor 0 includes layers that were not assigned a floor. Missing paths or unmatched access points can prevent a usable cross-floor route; do not assume a displayed straight connection is a walkable path.

See a product screenshot

Open the image to enlarge it.

Directions use Path lines from your map. A decorative line, a satellite road or an image of a path is not a routing connection.

1. In Draw, choose Line and the Path type. Trace routes through the areas visitors may actually use.
2. Connect junctions carefully. Bring paths close to entrances and destinations, and keep them on the correct floor.
3. Choose one-way or two-way movement. For a one-way path, check its drawn direction and test travel from both ends.
4. Save, re-sync the report and test several routes in the visitor view. Check both short routes and routes crossing your whole venue.

Walking time is an estimate. Verify your routes on site; the map cannot detect a newly closed door or a temporary obstruction for you.

See a product screenshot

Open the image to enlarge it.

Participants are people you can associate with places, such as exhibitors, drivers or other attendees.

1. Open Participants from your account menu and use Add Participant. Enter the person’s first name, last name and email.
2. Add the useful description, website, group and permitted images. Create the participant, then use their edit action for later changes.
3. Return to the map’s Assignment section to connect that person to a place. Review the public details before sharing the map.

Participant records are separate from organisation members who can collaborate on your maps. Counts and image allowances depend on your plan.

See a product screenshot

Open the image to enlarge it.

Use a partner record for a business or organisation that visitors should be able to discover.

1. Open Partners and use Add Partner. Enter the name and email, then add a profile image or logo and a website if useful.
2. Use the language control to enter French and English descriptions and keywords. Separate keywords with commas and choose relevant categories.
3. Add permitted gallery images and a group if needed, then create the record. Assign it to the correct place on your map.

Categories and keywords help visitors find the right business. Review both languages and any external website links before publication.

See a product screenshot

Open the image to enlarge it.

Assignments connect an interactive place with the participant or partner details that visitors will see.

1. Draw an assignable Paddock area, give it a useful label and save the drawing. Create the participant or partner record if it does not exist yet.
2. Open Assignment and find the place in the numbered list. Use its assignment control to select the participant or partner.
3. Save your assignment changes. Check the place, displayed name and details in the visitor map, especially after renumbering or reordering shapes.

See a product screenshot

Open the image to enlarge it.

A report is a saved presentation of your map. Visitors can choose between the published report views.

1. Save your drawing, open Reports and choose Add Report. Enter a clear title and select the layers and objects you want to show.
2. Use Add Description for the report text and save that description. Add useful visitor information rather than internal editing notes.
3. In Overlay, choose Text or Image and click where it belongs. Enter formatted text or choose an image. Adjust the available colours, border, padding or image size.
4. Use Edit to select and move overlays. Save the report and preview the result at the intended zoom.

See a product screenshot

Open the image to enlarge it.

Next: Report visibility settings · Publish the map

Report settings control the initial presentation and the labels visitors see.

1. Enable Activated by default in Tracking on the report you want selected when the visitor map opens.
2. Review Show Place Names, Hide Report Layer and Hide Auto Incremented Places. Use View and the Layer Manager to inspect hidden objects and layers.
3. Save, then reopen the public link to check the starting report, visible floors, background and labels.

Next: Add a legend

A legend explains symbols, colours or instructions that would otherwise be unclear.

1. Open the report settings and enable With Legend.
2. Edit the legend text. Add clear labels for important symbols and use short paragraphs; images can also be inserted.
3. Move or resize the legend as needed, then save. Check that it stays readable on the visitor screen and in print.

See a product screenshot

Open the image to enlarge it.

Existing reports keep a saved map presentation. Editing the drawing alone does not update every report.

1. Save the updated drawing first, then open the report you want to refresh.
2. Choose Re-sync Map. Inspect its layers, floors and object visibility; newly introduced items may need to be shown manually.
3. Check the overlays and labels, save the report and reopen the public view. Repeat for other reports that need the new layout.

See a product screenshot

Open the image to enlarge it.

Save the final report before printing it or sharing its visitor view.

1. Use the report’s Save button and wait for confirmation. Description changes have their own save control.
2. Open Print. Use the toolbar to choose A4, A3, A2, A1 or a custom width and height in millimetres. Set portrait or landscape, margins and image quality (1×, 2× or 3×).
3. Review the preview, including the event description, reports and any assigned participant or partner lists. Descriptions use the selected language.
4. Choose Print, then select your printer or Save as PDF in the browser dialogue. Match the paper size and orientation to your toolbar settings and check the final preview.
5. Use Delete Report only for a report you no longer need. Keep at least one suitable saved report for a map you intend to publish.

A printed map or PDF is static. Include a working QR code if readers also need the current interactive map.

See a product screenshot

Open the image to enlarge it.

3D is available in the report editor and the kiosk visitor view. The standard mobile visitor page uses the 2D map.

1. In a report or kiosk view, use the 3D control to switch views. Allow the map to finish loading.
2. In the report view, use the camera controls and Ctrl with a left-button drag to inspect the perspective. Check each floor and important label.
3. In the kiosk view, select a place and check its route in 3D. Switch back to 2D if the device struggles or the view is easier to read there.

3D requires a compatible browser and graphics support. Verify the view on the actual device you will use at the venue.

See a product screenshot

Open the image to enlarge it.

Next: Set up a kiosk

Public access depends on the event status, at least one saved report and the limits of your plan.

1. Save a report, then activate the QR code in Reports or set the event status to Started in My Maps.
2. Click the QR code to download its image or open the mobile or kiosk visitor view. Test the link before printing or sending it.
3. Share the URL or place the QR code where visitors can scan it. Opening a public map does not require a visitor account or an installed app.
4. To stop access, deactivate the QR code or change the event out of Started. Check the public link afterwards.

A QR code does not bypass plan limits. Visitor views and the number of maps active at once are limited; consult Pricing before a large launch.

See a product screenshot

Open the image to enlarge it.

Next: Check before launch

Embed a map on your website

1. Open the QR-code menu in My Maps or in a report, then choose Embed this map. The page heading shows your map title.
2. The map preview appears first, with options on the right. On a phone, the map appears above the options. Expand a settings group to see its controls.
3. Choose visitor or kiosk mode, the initial 2D or 3D view, language, background map and starting floor. In kiosk mode, set the latitude, longitude and floor to the installed screen’s position.
4. Select the published reports to include. Choose which controls and content to show: search, information, map settings, layers, floors, services, categories, icons, 3D objects, names, place numbers and legends. Walking and car controls apply to visitor mode; the QR-code display applies to kiosk mode.
5. Under dimensions, choose the iframe width, height and rounded corners. The preview fits the available screen space; the generated code uses your chosen dimensions.
6. In the sharing card, choose URL to copy a direct tracking link, or Embed code to copy the complete iframe HTML. Use the Copy button in that card. Changes update the preview and sharing content automatically.

The URL uses ordinary & separators. The iframe HTML uses & inside its attributes; paste the generated HTML unchanged into your website’s HTML embed block.

The blue notice at the top reminds you that an administrator must allow the website that will contain the iframe. An administrator can add or disable an origin in Django admin under Paddock → Tracking iframe domains. Include the exact scheme, domain and port when applicable; www and other subdomains are separate origins.

Only visitor and kiosk tracking pages can be embedded. Embed the generated tracking URL, not the configuration page. These display options do not change saved maps, reports or access permissions.

Before sharing, publish the map and test the iframe on the destination website, including 2D/3D, search, floors and any kiosk QR code. If the browser refuses the iframe, ask the administrator to check the allowed origin. Location access still depends on browser permission.

Next: Check before launch

Open the shared link or scan the venue’s QR code in your browser. An internet connection is needed to load the map.

1. Search for a place or choose a category. Select a result or tap a place on the map to open its details.
2. Read the place information, then choose Let’s Go when available. Check the displayed starting point and floor.
3. Allow browser location access if you want your device’s position. Without GPS, a configured reference point or Info marker may provide a starting point; it is not your live position.
4. Use Map Settings to change the background, language, visible reports or floors when those options are available.

Location accuracy depends on the device, permission and signal, especially indoors. Check the starting point and follow the venue’s signs and staff instructions.

See a product screenshot

Open the image to enlarge it.

Next: Change floors · Remember your parking spot

Kiosk mode is designed for a fixed screen where visitors explore the venue and continue on their own phone.

1. In the report, centre the map on the physical position of the kiosk. Open the QR-code menu and choose the kiosk visitor view.
2. Verify that You are here matches the installed screen. Kiosk links use the supplied latitude and longitude as the start; a floor parameter can specify its level in a multi-floor venue.
3. Test the categories, search, place details and directions. Choose 2D or 3D according to the screen and venue.
4. Select a destination and scan the displayed QR code with a phone. Check that the visitor can continue to the same place.

The kiosk reloads after five minutes without interaction. Keep its starting coordinates accurate; it does not locate each visitor by GPS.

Next: 2D and 3D views

Embed a map on your website

The My Car control in the mobile visitor view remembers a parking location in the current browser.

1. At your parking spot, enable location and use My Car. Check the saved pin before walking away.
2. Open the car marker to add a short note, such as a row, level or bay number, and save it.
3. Use Go to car to return to the saved location. Reset the position when you park elsewhere, or clear it when no longer needed.

The location is stored in a browser cookie, not synced to an account. Clearing site data, using another browser or private browsing can remove or hide it.

Analytics is available for maps where it has been enabled. It is not automatically included for every account or venue.

1. Open the map’s statistics or analytics action from the map list when available.
2. Choose the dashboard time range and inspect the available visitor interactions, such as searches, place selections and category filters.
3. If Analytics deactivated appears, contact Ki Position to discuss enabling it for your venue.

Interaction counts are not a count of unique people or a guarantee of attendance. Availability also depends on the analytics service and browser connectivity.

You need an organiser account to create and manage maps. Visitors opening a published map do not need one.

1. Choose Start for free or open the registration page. You can use the available Google sign-in option or the registration form.
2. For the form, enter your name, username, email, organisation and password confirmation. Choose an organisation name that is not already taken, and complete any displayed verification.
3. Submit the form and correct any highlighted errors. After successful form registration, log in with your username or email and password.

The welcome email is informational; the current form registration does not require a separate email-activation click.

Next: Log in · Choose a plan

Use Log in to return to an existing account. Start for free opens registration instead.

1. Open Log in. Enter your username or email and password, or use Sign in with Google if that is how you access your account.
2. After login, My Maps opens. Use the account menu to open your profile or log out when finished.

Next: Recover a password

Use the password-recovery link on the login page for an account with a Ki Position password.

1. Choose Forgot your Password and enter the email associated with your account.
2. Check your inbox and spam folder. Open the most recent reset link, choose the new password and submit the form.
3. Return to Log in. If the link is invalid or already used, request a fresh one. For Google access, use Google’s account-recovery process.

Your profile contains account details, plan limits and organisation membership controls.

1. Open Account, then My profile, or select your username in the application header.
2. Change the editable fields and choose Update. Check the confirmation or any validation message.
3. Review the displayed plan limits before adding more maps, objects, images or team members.

See a product screenshot

Open the image to enlarge it.

Pricing lists the current prices and allowances. Stored maps, active maps and visitor views are different limits.

1. Use Free to explore the editor. For public sharing, choose One-Shot for a temporary event or a monthly plan for ongoing use.
2. For One-Shot, choose the event date and visitor-view allowance. Review the total before payment. This purchase can begin without registration.
3. For Premium or Elite, sign in with an organiser account and choose the plan. Review the offer, accept the terms and continue to checkout.
4. After payment, check the confirmation and your account limits. For an existing subscription or a custom requirement, use your profile or contact support.

Monthly view allowances reset on the first day of each month. One-Shot data is removed 6 months after the selected event date; keep that deadline in mind before purchasing.

Compare current plans and limits

Manage an existing subscription from your profile. Check your upcoming venue needs before cancelling.

1. Open My profile and choose Unsubscribe when it is available. Read the confirmation carefully before accepting.
2. Wait for the success message and check your profile and confirmation email. Billing cancellation is scheduled for the end of the current billing period.
3. If you need a different plan, contact support to confirm the appropriate change before launching another map.

Your paid plan remains available until the current billing period ends. After that, your maps remain in your account under free-plan limits, without public visitor views.

Organisation members can work on shared maps when the account’s plan includes team access. Participants and partners are separate records.

1. Ask the person to create their own account and give you their username.
2. Open My profile and Organisation Members. Enter the username and choose Invite Members, within your member allowance.
3. The invited person opens their profile and accepts or declines the invitation. Confirm their membership before sharing editing work.
4. Coordinate edits. If a save reports a conflict, another user has saved a newer version: review the latest map before applying your changes again.

Concurrent changes are not automatically merged. Avoid editing the same drawing or report at the same time, and do not discard a conflict warning without reviewing the latest version.

See a product screenshot

Open the image to enlarge it.

Removing membership changes access to the organisation; it is not the same as deleting a participant record or the person’s account.

1. Open My profile and the Organisation Members section. Locate the correct username.
2. Use the removal control beside that member. Confirm the result and review who still has access to your shared maps.

See a product screenshot

Open the image to enlarge it.

The removal control appears beside a member when the organisation has members to remove.

Account deletion is a permanent action. Save any material you need and review active billing before proceeding.

1. Open My profile and choose Delete user.
2. Read the confirmation and verify the account name. Only confirm when you intend to remove the account and its associated data.

Deleting an account is not a substitute for checking subscription cancellation. Contact support first if billing or shared maps are still in use.

Test the actual visitor experience on site, on a phone and on any kiosk you plan to use.

1. Save the drawing and every intended report. Re-sync reports after layout changes, and check the default report and visible floors.
2. Check place names, assignments, categories, images, descriptions and links in both languages you use.
3. Test routes from the entrance and kiosk to several destinations, including stairs or elevators. Walk important routes to verify their accuracy.
4. Scan the printed QR code on another device. Check the event is Started and the plan includes enough active maps and visitor views for your audience.

Start with the message shown by the application. These checks cover the most common causes.

1. Map unavailable: check the event status, a saved report, your active-map allowance and the remaining visitor views. A copied QR code cannot override these limits.
2. Changes missing: save the drawing, re-sync and save the relevant report, then reload the visitor page. Check its selected report, floor and hidden layers.
3. No useful route: check the starting point, selected floor, connected Path lines, one-way direction and matching stairs/elevators. Re-test after saving and re-syncing.
4. Wrong GPS position: check location permission and device settings. Signal can be poor indoors. Use a known starting point and check venue signs.
5. Save conflict or limit reached: read the message, review the latest saved version or your plan limits, and coordinate with other editors before retrying.
6. Slow or blank 3D view: try 2D, check the connection and use a browser with compatible graphics support. If a custom background is missing, check whether processing has finished.

If 3D is slow or blank in Chrome, check that graphics acceleration is enabled, then relaunch the browser. See the Chrome setup steps

Still stuck? Send support the map URL or ID, the steps you took, the exact message, and your browser/device. Do not send passwords or payment-card details.

Contact Ki Position support